Frequently Asked Questions
Display the most frequently asked questions by users so you can find answers quickly
- Platform Questions
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Device Questions
- Why do the position drift?
- Commands receiving abnormally?
- Will my Eelink work anywhere?
- What is the accuracy of the GPS in the Eelink Device?
- Does the Eelink device work the same in all locations and areas?
- Why does the accuracy of my Eelink Device improve over time?
- Instructions receiving abnormally?
- How far will my Eelink tracker locate?
- The problem of Position drift
- Cannot position for a long time
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Company & IoT Background
- If I want to view the temperature and humidity of cargo in real time, what capabilities do I need to confirm?
- Is there a free cloud platform available?
- I need a real-time monitoring solution to optimize fleet transport. What are the features of EELINK?
- How should platform data inspection and verification be conducted?
- My fleet assets are highly dispersed. How should the devices be configured?
- Why does your service go beyond just providing hardware devices?
- Which companies do you primarily serve?
- What is the positioning of EELINK IoT?
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Products & Solutions
- What smartphones support the EELINK Mobile App?
- How often should I replace my Device?
- What is standard warranty?
- The following conditions are not covered by the warranty?
- Should accessories be manufactured all at once?
- What information needs to be provided before starting an OEM/ODM project?
- Besides price, what else should be considered when choosing a device?
- How to set threshold alarms?
- How to avoid data loss during high-speed movement?
- If the buffer timeline is not stored, will the device easily overflow?
- If a BLE self-service plugin is needed, how does the device cooperate?
- What can the Temperature Beacon APP do?
- What is the accuracy of temperature monitoring devices like BTT01?
- What is GPT45 in EELINK?
- What are the basic capabilities of the TK419-3 device?
- What does the EELINK IoT product line include?
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Fleet & Vehicle Tracking
- Why do the position drift?
- If the relevant platform daily storage time is insufficient, what major problems will occur?
- What should be paid attention to regarding fleet data openness?
- If a fleet stops for half a year and delays sending alarms, how should the platform manage it?
- Fleet optimization control lines may have tracking without reflection, how to engineer this?
- In fleet cooperation, if other departments also need to check data, how is it supported?
- If vehicle categories start up or safety systems are added, how does the platform configure it?
- How can a fleet management use reports to curb vehicle incidents?
- How is the collected vehicle data used for driving behavior analysis?
- How can a fleet statistically distinguish the optimization fees for each trip?
- How to measure vehicle dwell time and strategy?
- How does a fleet adopt an expansion strategy to filter and avoid generating heavy duplicate data?
- How to balance safe installation, algorithm loss prevention, and overall efficiency?
- How can fleet monitoring data logs be made available to multiple departments?
- What technologies is vehicle positioning usually based on?
- I need to store data for a long time. What configuration is relevant?
- What indicators should be looked at when selecting devices for fleet tracking?
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Cold Chain & Asset Tracking
- How does asset tracking support multi-team strategies?
- Why must asset tracking be durable?
- Asset tracking systems occasionally incur calculation lightning costs, how to prevent?
- How to achieve unity in asset tracking documentation?
- How does asset tracking help insurance management?
- How to protect asset report data from being manipulated arbitrarily?
- How is the installation convenience of asset tracking?
- If assets are in a vacuum/empty mode and need tracking, what is best?
- How to solve communication companion issues when assets are extremely low or large?
- What parameters are important for asset tracking devices?
- What is the purpose of asset tracking?
- What is the key to data survival and integrity in the cold chain?
- Cold chain requires dual monitoring and routing, how does the platform comply?
- What are the benefits of combining cold chain and vehicle monitoring?
- How must cold chain device misdialing be resolved?
- When must cold chain comprehensive data tracking address risk and evaluation dynamics?
- Cold chain requires real-time sampling with the system, how should it be set?
- Cold chain enterprises complete loading and perform multiple replications daily, does it impact?
- Cold chain engineering is prone to data interference, how to develop against this?
- If it is desired that the cold chain platform can be used by multiple users, what should be noted?
- How does DB01 support data tracking?
- How does cold chain shipping attachment handle heavy data operations?
- How does cold chain unboxing and movement automatically record?
- Does the device support cold chain travel with closed-loop network security management?
- How to export temperature reports?
- What are the data query limitations of the Temperature Beacon APP?
- What is the most important data in the cold chain?
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Personal & Pet Safety
- How long does the battery last?
- Do personal and asset tracking require the same evidence preservation strategy?
- Why keep data stable and prevent it from burning each other out?
- If I already have my own platform, can I connect multiple networks?
- What functions are needed for tracking children and the elderly?
- Are pet tracking devices similar?
- Lock-in for personal tracking is not difficult, but what percentage?
- How should technology be considered for personal and pet tracking?